Refund Policy
SoJo World Return & Refund Policy
Travel should feel free. Returns shouldn't feel complicated.
At SoJo World, we want you to love your travel accessories and feel confident ordering from us. If something isn't quite right, we'll do our best to make it easy to get things sorted.
Last updated: September 2026
15-Day Returns
You can request a return within 15** days of receiving your order**.
To qualify for a return, your item must:
- Be unused and in its original condition
- Be in its original packaging, when applicable
- Not show signs of misuse, damage, or excessive wear
- Include your order number or proof of purchase
Some products may have specific return requirements. If that's the case, we'll let you know.
Something Arrived Damaged or Wrong?
No worries — we've got you.
If your item arrives damaged, defective, or isn't the item you ordered, contact us within 7 days of delivery.
Please send us:
- Your order number
- A quick description of the problem
- A few clear photos of the item
- Photos of the packaging if it was damaged
Please don't send anything back before contacting us. We'll review the issue and let you know the easiest way to resolve it. Depending on the situation, we may offer a replacement, refund, or store credit.
Changed Your Mind?
We get it. Sometimes plans change.
If you've simply changed your mind or no longer need your item, you can request a return within 30 days of delivery, provided the item meets our return requirements.
For eligible change-of-mind returns, you can choose between:
💳 Refund
Receive a refund to your original payment method, subject to the terms of this policy.
✈️ SoJo World Store Credit
Prefer to keep your travel fund moving? You can choose store credit instead of a refund. Store credit can be used toward a future SoJo World purchase.
For change-of-mind returns:
- Return shipping is the customer's responsibility.
- Original shipping charges are generally non-refundable.
- The item must be returned in its original condition.
- Store credit is issued after the returned item has been received and approved.
SoJo World Store Credit
Store credit is an easy option if you'd rather swap one travel accessory for another.
Approved store credit will be issued electronically and can be used toward future purchases at SoJo World.
Unless otherwise required by applicable law:
- Store credit is not redeemable for cash.
- Store credit cannot be transferred or resold.
- Store credit may not be combined with certain promotional offers.
- Store credit does not expire.
If you choose store credit for an eligible return, we'll provide the credit after your return has been received and approved.
Before You Send Anything Back
Please contact us first.
Because SoJo World products may be shipped directly from different fulfillment partners, sending a package to the wrong address can create unnecessary delays.
We'll provide the appropriate return instructions and address for your order.
Refunds
Once your return is received and inspected, we'll let you know whether your refund has been approved.
For eligible returns, you may choose either:
Original Payment Method
We'll issue the approved refund back to the payment method used for the purchase.
SoJo World Store Credit
We'll issue the approved amount as store credit for a future SoJo World purchase.
Once a refund is issued to your original payment method, your bank or payment provider may need additional time to process it. Processing times vary by provider.
If a returned item doesn't meet our return requirements, we may not be able to provide a full refund or store credit.
Replacements
For damaged, defective, or incorrect items, we may offer a replacement, refund, or store credit when appropriate.
We'll review the situation and provide the next steps.
Need to Cancel an Order?
Changed your plans? Contact us as soon as possible.
Our fulfillment process can move quickly, so we can't guarantee that a cancellation will be possible once an order has entered processing or shipping.
If your order has already shipped, you may need to wait for delivery and then follow our return process.
Shipping Delays & Lost Packages
Sometimes travel — and shipping — doesn't go exactly according to plan.
International shipments can take longer due to customs, weather, carrier delays, or other circumstances outside our control.
If your tracking information shows that your package is still moving through the carrier network, please allow additional time for delivery.
If your package appears to be lost, contact us and we'll help investigate.
Customs & Import Fees
Some SoJo World products may ship from fulfillment locations outside your country.
Depending on where you live, your order may be subject to customs duties, taxes, or other import charges.
Any applicable charges that are the customer's responsibility will generally be paid by the customer unless otherwise stated at checkout.
Exchanges
Because our products may be fulfilled from different locations, we generally don't offer traditional exchanges.
Looking for a different size, color, or product? Reach out to us. We'll see what options are available for your order.
How to Start a Return
Ready to get things sorted?
Email us at:
Please include:
Order number:
Reason for return:
Refund or store credit:
Photos, if applicable:
A brief description of the issue:
We'll review your request and get back to you with the next steps.
One Last Thing
Our goal is simple: make travel easier, not more stressful.
We'll always do our best to handle returns and refunds fairly and reasonably.
This policy applies to purchases made through the SoJo World online store and does not limit any consumer rights that cannot legally be waived under applicable law.
Questions? We're happy to help.
SoJo World
Enjoy the freedom of travel.